Frequently Asked Questions
1. What does "Pura Vida" mean?
2. Which countries do you represent?
3. What does Fair Trade mean?
4. Are all of your products certified Fair Trade?
5. What forms of payment do you accept?
6. Do you offer gift cards?
7. Do you offer lay-a-way?
8. Do you offer gift wrapping?
9. What is your return policy?
10. What hours are you open?
11. I’m a visual artist. How do I exhibit my work there?
12. I’m a performing artist. How can I perform there?
13. Do you rent the Gypsy Lounge space?
14. How can I get in touch with you?
1. What does "Pura Vida" mean?
Pura vida is a Spanish term literally meaning "pure life". It's also a positive expression commonly used in Costa Rica meaning that things are cool or
good; that life is good. Ticos (Costa Ricans) will use “pura vida” to describe their feelings, a person or event; in greeting someone; or in saying goodbye, to wish the other person a good day, or rather, a good life!
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2. Which countries do you represent?
Our hand-picked items span many international lands including Mexico, Peru, Guatemala, Costa Rica, Spain, India, Indonesia, Japan, China, Thailand, Myanmar, Pakistan, Turkey, Morocco, Nepal and the U.S.A. We do not exclude any country. Instead, we seek products from across the world that are traditional, authentic, unique, fun, and beautiful. We also look for eco-friendly and fair trade products.
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3. What does Fair Trade mean?
Fair Trade means that the farmers or artisans are treated and compensated fairly for the clothing, coffee, art, or other item that they produce. Generally this is accomplished by paying a purchase price that earns them a profit; ensuring prompt or oftentimes prepayment to ensure sufficient funds for raw materials; providing technical support and education, market information, product feedback, and training; and ensuring safe working conditions and no forced labor of any kind.
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4. Are all of your products certified Fair Trade?
We believe strongly in fair trade and strive to maintain a fair and respectful relationship with all our art as well as cocoa and coffee sources. Although all of our products do not carry the Certified Fair Trade label, we do work with dozens of Certified Fair Trade Organizations and Artisan Co-ops. In addition, we often buy directly from artisans both locally and abroad.
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5. What forms of payment do you accept?
In addition to cash, we accept all major credit cards including Visa, Mastercard, American Express and Discover.
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6. Do you offer gift cards?
We offer gift cards in any denomination you choose. In addition, the cards do not expire.
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7. Do you offer lay-a-way?
We do offer flexible lay-a-way terms. Many of our customers use this service to ensure they set aside that perfect gift they discover here.
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8. Do you offer gift-wrapping?
At this time, we do not provide gift wrapping. However, we do have beautiful tree-free gift-wrap paper available for purchase.
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9. What is your return policy?
We will gladly exchange merchandise or issue store credit if merchandise is brought back within 15 days of purchase.
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10. What hours are you open?
We are open seven days a week. Mon-Sat, 10-7 and Sun 12-5. We offer extended hours the two weeks before Christmas.
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11. I’m a visual artist. How do I exhibit my work there?
We enjoy supporting local emerging artists. Send us an email with “visual artist” in the subject heading. The body of the email should include your resume or bio and small jpg samples of your work or a web site where we can see your work. If we are interested we will contact you to set up an appointment. Please do not drop by with your art on hand as we will not view it without an appointment.
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12. I’m a performing artist. How can I perform there?
If you are interested in performing, please read our Booking Guidelines and visit the Gypsy Lounge page to see if this would be a fit for you. If so, send us an email with the information we ask for in our Booking Guidelines page. We will contact you if we are also interested.
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13. Do you rent the Gypsy Lounge space?
We do not rent the space but if you are a performer and wish to play here please see the question and answer directly above this one.
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14. How can I get in touch with you?
You can visit us at 1521 Central Avenue, Charlotte, NC 28205, call us at 704-335-8587 or email us at info@puravidaart.com.
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